FAQs
Our Standard Shipping takes 2-5 business days and Express Delivery 1-3 business days.
We aim to fulfil your order within 2 working days from the date of the order confirmation. We endeavour to start processing orders on the same day they are submitted if they are placed before 12 PM, Monday to Friday.
Please note that transit times during peak season can take longer. Our shipping carriers experience high demand during peak seasons, leading to extended delivery times. We recommend placing orders early to avoid delays, especially during Black Friday and Christmas.
Our Standard Shipping takes 2-5 business days and Express Delivery 1-3 business days.
We aim to fulfil your order within 2 working days from the date of the order confirmation. We endeavour to start processing orders on the same day they are submitted if they are placed before 12 PM, Monday to Friday.
Please note that transit times during peak season can take longer. Our shipping carriers experience high demand during peak seasons, leading to extended delivery times. We recommend placing orders early to avoid delays, especially during Black Friday and Christmas.
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times.
We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times.
We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
We aim to fulfil your order within 2 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12 PM, Monday to Friday.
Please note, that this may take longer during peak seasons.
We aim to fulfil your order within 2 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12 PM, Monday to Friday.
Please note, that this may take longer during peak seasons.
You should have received a shipping confirmation email containing your tracking number. Sometimes this can land in your spam folder.
If you have not received this, please contact us.
You should have received a shipping confirmation email containing your tracking number. Sometimes this can land in your spam folder.
If you have not received this, please contact us.
Please check with your neighbours and back doors, as in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
Click here to contact us for further support.
Please check with your neighbours and back doors, as in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
Click here to contact us for further support.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Click here to contact us for further support.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Click here to contact us for further support.
Yes, we do! We ship to many international destinations on our global site: https://makewell.co/ and our US site: https://makewell.us/
Yes, we do! We ship to many international destinations on our global site: https://makewell.co/ and our US site: https://makewell.us/
We offer a range of shipping services through Royal Mail and DX. All prices are shown in the table below.
Highlands/Northern Ireland and offshore destination surcharges apply regardless of order value. Offshore destinations include Channel Islands (Jersey, Guernsey) and Isle of Man.
Free Shipping
- Standard Shipping (Royal Mail Standard): FREE on orders over £75; £3.79 for orders under £75 (UK Mainland).
- Express Delivery (Royal Mail Express): FREE on orders over £200; £4.99 for orders under £200 (UK Mainland).
Free shipping thresholds apply to UK Mainland only. Highlands/NI and offshore surcharges apply regardless of order value.
Please note that transit times during peak season can take longer.
We offer a range of shipping services through Royal Mail and DX. All prices are shown in the table below.
Highlands/Northern Ireland and offshore destination surcharges apply regardless of order value. Offshore destinations include Channel Islands (Jersey, Guernsey) and Isle of Man.
Free Shipping
- Standard Shipping (Royal Mail Standard): FREE on orders over £75; £3.79 for orders under £75 (UK Mainland).
- Express Delivery (Royal Mail Express): FREE on orders over £200; £4.99 for orders under £200 (UK Mainland).
Free shipping thresholds apply to UK Mainland only. Highlands/NI and offshore surcharges apply regardless of order value.
Please note that transit times during peak season can take longer.
UK Shipping Options & Locations
| Service | UK Mainland | Highlands / Northern Ireland | Channel Islands (Jersey, Guernsey), Isle of Man |
|---|---|---|---|
| Royal Mail Standard (2-3 days) | £3.79 | £18.79 | £33.79 |
| Royal Mail Express (Next day) | £4.99 | £19.99 | £34.99 |
| Royal Mail Express + Signature (Next day) | £5.99 | £20.49 | £35.49 |
| DX Next Day Tracked | £5.99 | £20.99 | £35.99 |
| DX Next Day by 1pm | £11.99 | £26.99 | £41.99 |
| DX Next Day by 10:30am | £18.99 | £33.99 | £48.99 |
| DX Saturday Delivery | £11.00 | £26.00 | £41.00 |
| DX Saturday by 1pm | £17.00 | £32.00 | £47.00 |
Standard shipping (Royal Mail Standard) is free on orders over £75 (£3.79 for orders under £75). Express delivery (Royal Mail Express) is free on orders over £200 (£4.99 for orders under £200). Free shipping thresholds apply to UK Mainland only - Highlands/NI and offshore surcharges apply.
We hope that you won’t need to return your order. If you do need to, then please contact our customer care team and we’ll issue a return label free of charge.
Please note that for hygiene reasons the products have to be in perfect condition and completely sealed in order for us to accept the return.
We hope that you won’t need to return your order. If you do need to, then please contact our customer care team and we’ll issue a return label free of charge.
Please note that for hygiene reasons the products have to be in perfect condition and completely sealed in order for us to accept the return.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. Please allow up to 10 working days for this.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. Please allow up to 10 working days for this.
Yes, you can. We recommend that you let us know as quickly as possible so that the order doesn’t get shipped. Please note our Terms and Conditions in the Shipping and Delivery section.
If the order is out for delivery already, you can refuse the delivery.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
Yes, you can. We recommend that you let us know as quickly as possible so that the order doesn’t get shipped. Please note our Terms and Conditions in the Shipping and Delivery section.
If the order is out for delivery already, you can refuse the delivery.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.